Refund Policy
We want you to feel confident when purchasing from Diorra Gems. Our refund policy is designed to ensure your complete satisfaction with every purchase.
Returns & Eligibility
You may request a return within 7 days of receiving your order if the item is unused, in its original condition, and with certificates (if provided).
- 7-day return window from delivery date
- Item must be unused and in original condition
- All original packaging and certificates included
- Return request must be submitted via email
Refund Process
Once we receive and inspect the returned item, we'll process your refund to your original payment method within 7–10 business days.
- Refund processing: 7-10 business days
- Refund to original payment method
- Email confirmation sent upon completion
- Bank processing times may vary
Exclusions & Limitations
Custom orders and items damaged after delivery are not eligible for refunds.
- Custom or personalized orders
- Items damaged after delivery
- Items used or altered from original state
- Returns after 7-day window
How to Request a Refund
Email support@diorragems.com with your order details, and we'll guide you through the process.
Contact Support
Email support@diorragems.com with your order number and reason for return
Get Approval
We'll review your request and provide return instructions if approved
Ship Item
Package the item securely and ship to our return address
Receive Refund
Refund processed within 7-10 business days after inspection
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect due to our error.
- Return shipping costs are customer responsibility
- We cover shipping for damaged/incorrect items
- Use trackable shipping method
- Include order number on return package
Policy Updates
This refund policy may be updated periodically. We will notify customers of any significant changes via email or through our website.
Last updated: January 20, 2026
Need Help with a Return?
Our customer support team is here to help you with any questions about returns or refunds.