Terms & Conditions

Products & Descriptions

We do our best to describe our gems accurately. Since gemstones are natural, slight variations in color, size, or weight may occur.

• All gems are natural and may have slight variations
• Images are representative but may not show exact appearance
• Certificates are provided when available
• We strive for accurate measurements and descriptions

Pricing & Payment

All prices are listed in USD (unless stated otherwise). Payments are securely processed through trusted providers.

• Prices are in US Dollars (USD)
• Secure payment processing through trusted providers
• Prices may be subject to change without notice
• Additional taxes or fees may apply based on location

Orders & Processing

Orders are confirmed once payment is received. We reserve the right to refuse or cancel an order if there is a pricing error or stock issue.

• Orders confirmed upon payment receipt
• Processing time: 2-4 business days
• We may refuse orders due to pricing errors or stock issues
• Order cancellations may occur if items become unavailable

Intellectual Property

All content, logos, and images on this site belong to Diorra Gems. Please don't use them without permission.

• Website content is owned by Diorra Gems
• Logos and branding are protected trademarks
• Images may not be reproduced without permission
• Unauthorized use may result in legal action

Liability & Disclaimers

We are not responsible for customs delays or additional taxes/fees in your country.

• Customs delays are beyond our control
• Import taxes and duties are buyer's responsibility
• Shipping times are estimates only
• We are not liable for third-party shipping issues

Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes will be resolved in accordance with Sri Lankan law.

Last updated: January 20, 2026